Town of Collierville
Events & News

Guard Against Freezing Pipes and Know What to Do If They Burst

water shut off optWhen a house's water pipes freeze, the solution is not as easy as calling a plumber. A small crack in a pipe can leak hundreds of gallons of water a day, causing flooding, damage to ceilings and floors and a whole lot of clean up.

When the temperature consistently drops to 32 degrees or below: 

  • A steady drop of hot and cold water might be all it takes to keep your pipes from freezing
  • While temperature hover around or below freezing set your thermostat at the same temperature during both day and night (if you turn the thermostat down, you may forget to adjust it back to a warmer temp when you leave the house)
  • Open cabinet doors to allow heat to get to un-insulated pipes under sinks and appliances near exterior walls

If you have to travel and leave your house for more than 24 hours:

  • Set the thermostat in your house no lower than 60 degrees
  • Have a relative or friend check on the house
If your pipes do freeze…Know where your main water shut off is!

One of the most important steps you can take to protect your home from water damage from frozen pipes is to know where your main shut off valve is and how to operate it. Most interior main shut off valves are inside a closet, inside bathroom cabinets under the sink (pictured above) or in the laundry room. Simply turn the valve until you feel it stop turning. Keep the water faucets in the kitchen sinks and bathrooms turned to the ‘ON” position. At this time you may want to notify your plumber. If water is leaking and you can’t locate the main shut off valve, contact Collierville Public Services at 457-2800 for assistance locating the valve and shutting it off.

Town of DemoCollierville
    • Town Hall Location

      500 Poplar View Parkway
      Collierville, TN 38017

      Mon – Fri: 8AM – 5PM
      Phone: 901-457-2200

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