Public Utilities Division

Residential or Commercial Service for existing properties

Town of Collierville Water Quality Report for 2015

Lawn Care Water Conservation Tips

BackFlow Testing Information

BackFlow Testing and Maintenance Report 

Sewer Backup Information

Drought Management Plan


*For after hours emergencies please call Police Dispatch: 901-853-3207


Water Treatment

Water Treatment is responsible for providing water to the Town and its citizens. The division consists of a Water Treatment Manager, a Water Plant Operator, Plant Mechanic, Utility Maintenance Specialist and a Maintenance Worker Senior. Staff tests the water on a daily basis for chlorine, Fluoride, PH, carbon Dioxide and alkalinity to ensure the water being supplied is safe and dependable. The division adheres to all the rules and regulations set forth by the EPA and the State of Tennessee.

Water Distribution/Collection

Water Distribution is responsible for the maintenance and repair of over 250 miles of mains that range in size from 6 inches to 20 inches, the installation and maintenance of over 3400 fire hydrants throughout Town, and the operation of two booster pumps; one 500 gpm pump and one 2000 gpm pump. Water Distribution also provides meter reading services for the Town's utility billing. Water Distribution works under the general direction of Water Distribution/Collection Manager who coordinates the daily work schedules of thirteen employees.

Wastewater Collection is responsible for the maintenance and repair of over 230 miles of gravity sewer mains that range in size from 6 inches to 48 inches and the operation of 26 sewer lift stations. The division is also responsible for conducting infiltration and inflow studies on gravity sewer mains. Wastewater collection works under the general direction of the Water Distribution/Collection Manager who coordinates the daily work schedules of seven employees.

Wastewater Treatment Plants

Wastewater Treatment (WWTP) is responsible for the processing and treatment of sewer wastewater prior to being discharged into the Wolf River. The Town currently operates two sewage treatment facilities, which have a combined average treatment capacity of 9.5 MGD. This division consists of a Wastewater Treatment Plant Manager, an Instrumentation Electrician, a Wastewater Plant Operator, a Lab Technician, two Plant Mechanics, and two Maintenance Workers, Sr.


 Sewer Backup Information from Collierville Public Services

Are you prepared for sewer backup if it occurs at your home?

If you experience a backup of the sewer or drains in your home, call Collierville Public Services at 901-457-2800 and our experienced crews  will help determine where the blockage exists.

What is the Town's responsibility?

The  Town has invested hundreds of thousands of dollars over the last decade cleaning more than 300,000 feet of sewer mains. After this extensive cleaning, the Town uses robotic video technology to inspect the sewer mains for cleanliness and imperfections as well as establishing a video data base for future troubleshooting of the mains. Any mains that had deteriorated were rebuilt to improve the infrastructure and extend the life of the main for as much as 50 years into the future. Due to this work, sewer backup overflows in Collierville have been reduced from 68 in 2002 to 5 in 2014. Additionally, the Town has a continual sewer line maintenance program to clean and remove obstructions.

The Town of Collierville continually invests in the system infrastructure to insure that our systems operate at the highest efficiency possible. However, a sewer is not a closed system and therefore a number of issues can clog the system such as tree roots, build up of oil and grease, and vandalism.


fogphoto                  treerootsillustration


If a Town sewer main becomes blocked, the Town dispatches a maintenance crew immediately to address the problem. Since each situation has its own unique set of circumstances, the following information will help you understand the responsibility and liability for damage from sewer backups:

  • If an obstruction  is in the Town's  main, Collierville Public Services  will fix it as soon as possible. In most cases, the Town's  flushing equipment is used to restore the flow without digging to the sewer line.
  • If the obstruction is in the private line connecting to the Town's  main, our crews will inform you so you can contact your plumber to make the repairs.
  • On 7-1-12 the Tennessee Municipal League Insurance Service notified numerous Tennessee communities that they will no longer offer No-Fault Sewer Backup coverage. Collierville was one of those communities notified of this change. Sewer backups are not routinely covered by homeowners' insurance policies so we advise that you contact your home owner insurance company to verify coverage for sewer backups.  See the following policy for determining sewer service responsibility.
  • Sewer Damage and Sewer Backup Policy

Steps to Avoid a Sewer Backup

  • Plant trees and large shrubs a minimum of ten feet away from sewer lines. Roots grow toward breaks or cracks in the line and when roots get inside the pipe, they clog it.
  • Never wash grease down the sink drain and be sure and  use containers to collect the grease before disposing of it in the garbage.
  • Avoid flushing products that are not bio-degradable such as: rags, towels, diapers, personal hygiene products.


Sanitary Sewer System Do’s and Don’ts

The following list of Do’s and Don’ts can be used by everyone to help reduce the occurrences of sewer blockages in the Town of Collierville. Many people do not realize that even small amounts of fat, oil and grease (referred to as FOG) will build up over time and eventually clog up the sewer system. No amount of dish soap, hot water, or use of a garbage disposal will prevent the accumulation of FOG in the sewers. This directly affects the homeowner in that most of these sewer backups are going to happen between your home and the Town’s sewer main, on your property. So why not save yourself the cost of a plumber, do your part to protect the environment, and help the Town, too!


  • Allow FOG to go down the drain.
  • Use the garbage disposal as a way to dispose of food scraps.
  • Use the toilet as a wastebasket.


  • Pour and scrape excess grease into a container, cap it, and put it in the regular garbage.
  • Scrape your plates and put other food scraps into waste containers or garbage bags and place them in the regular garbage.
  • Use a wastebasket in the bathroom for disposable diapers, paper towels, wet wipes, personal hygiene items, cat litter and other things that don’t belong in the toilet.
  • Promote the “3 R’s”: Reduce…Reuse…Recycle!
  • Check and make sure that your sewer cleanout is capped.

Call the Division of Public Utilities at 457-2800 with any questions.

Town of DemoCollierville
    • Town Hall Location

      500 Poplar View Parkway
      Collierville, TN 38017

      Mon – Fri: 8AM – 5PM
      Phone: 901-457-2200

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